Return & Refund Policy

Effective Date: July 20, 2026

At MinimalKind.shop, customer satisfaction is our top priority. We recognize that purchasing delicate decorative vases online requires trust, transparency, and clear assurances. To ensure a dependable and risk-free shopping environment, we offer a comprehensive, fully transparent Return and Refund Policy. This policy is written to comply completely with Google Merchant Center consumer trust guidelines and consumer protection laws, ensuring you never face hidden fees or unexpected procedural friction.

We offer a generous window for returns, backed by our commitment to cover return logistics. Returns are 100% free, with no out-of-pocket expenses, no restocking fees, and no handling charges for our customers. Whether you experience a change of mind or receive an item affected by shipping transit, our support staff is ready to assist you through a smooth resolution process.

30-Day Return Window

You have a maximum allowance of 30 calendar days from the precise, carrier-verified date of delivery to request a return for your purchase. Once this 30-day window expires, we cannot approve a return, refund, or exchange. We encourage all clients to open and inspect their decorative vase shipments immediately upon delivery.

Eligibility and Item Condition Requirements

To qualify for a full refund under our policy guidelines, returned items must meet strict condition requirements to maintain merchant processing integrity. The evaluation criteria include:

• Brand-New Condition: The decorative vase must remain completely unused, unwashed, and clean, showing no signs of shelf wear, water residue, or modifications.
• Original Packaging: The item must be returned in its original product box, complete with all customized dense foam inserts, protective structural layers, and product tags. Secure packaging is essential to safeguard these delicate objects during return transit.
• No Missing Components: Any structural accents or accompanying items included in the original shipment must be placed inside the return parcel.

100% FREE Returns & Zero Fees

We believe customers should not be penalized financially for returns. MinimalKind.shop assumes full financial accountability for return logistics across all valid claims:

• Free Return Shipping: We provide a prepaid shipping label via email. You will never have to buy a label or pay a courier out-of-pocket.
• $0.00 Restocking Fees: We never deduct restocking, sorting, or warehousing fees from your refund amount.
• Zero Hidden Fees: The amount paid for the product is exactly what will be returned to your original payment method.

Applicable Return Scenarios

Our free return system applies to all standard customer situations, covering both merchant errors and customer preference shifts:

• Customer Remorse: If the vase does not match your interior decor concept or you simply change your mind, you are fully covered within the 30-day window.
• Damaged or Defective Items: If a delicate vase arrives broken, cracked, chipped, or structurally compromised due to shipping stress, we provide an immediate replacement or full refund.
• Wrong Item Received: If our fulfillment team ships a different model, color, or size variation than what you ordered, we will correct the mistake immediately at no cost to you.

The Step-by-Step Return Process

To ensure clear tracking and swift processing, all returns must follow our standardized five-step pipeline:

1. Step 1 – Request Submission: Send an email to our support team at info@minimalkind.shop. Please include your original order number and a brief note detailing the reason for the return. If the item arrived damaged, please attach clear photos of the damage.
2. Step 2 – Receive Prepaid Label: Within 24 business hours, our support team will email you a prepaid, pre-addressed return shipping label. Download and print this document.
3. Step 3 – Pack the Item Securely: Place the decorative vase back inside its original protective foam moldings and box. Secure the outer box with durable packing tape, and attach the printed prepaid label clearly to the outside of the parcel, covering any old labels.
4. Step 4 – Drop Off the Parcel: Bring the prepared package to the nearest authorized shipping center or carrier location designated on the return label. There are no fees to pay at the counter.
5. Step 5 – Inspection and Processing: Once the package arrives at our operations facility, our team will inspect the item within 3 business days to verify its condition. Once approved, your refund will be initiated immediately.

Refund Timeline and Original Payment Method

Approved refunds are issued exclusively back to the original payment method used during checkout (e.g., the specific credit card, debit card, or secure gateway account). MinimalKind.shop cannot issue refunds to alternative bank accounts or different credit cards to ensure financial safety and counter fraud. The funds typically take 5 to 7 business days to clear and appear on your financial statement, depending on your banking institution’s processing cycles.

Cancellations and Exchanges

If you need to cancel an order, please email info@minimalkind.shop within 1 hour of placement. Because we commit to a rapid 1-business-day handling cycle, orders are quickly processed for shipping. If an order has already left our facility, it cannot be canceled; however, you can easily return it for a full refund once it arrives by following our standard free return process. For exchanges, simply follow our standard return process for a refund and place a new order on our store for the desired items at your convenience.

Conclusion

MinimalKind.shop is dedicated to providing an exceptional, transparent, and fair shopping experience. Our clear 30-day return window, $0 restocking fees, and prepaid return labels reflect our commitment to your satisfaction and trust. If you have any questions, our support team is always here to help.

Contact Information

MinimalKind.shop
Website: minimalkind.shop
Email: info@minimalkind.shop
Phone: +33650525068
Business Address: 1900 S 2nd St, Apt 7 Alhambra, CA 91801 United States
Customer Support: Email, Phone, and Live Chat available during business hours.